Shipping policy
| When will my order arrive? |
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Orders are processed in the order they are received. We aim to process orders within 48 hrs. Order processing time will be 5-7 business days during high volume events like sales. Orders are shipped via USPS Ground or Priority mail. You will receive an email with a tracking number once your shipping label has been printed. Please allow up to 24hrs for tracking to update. Global Shipping We also offer shipping globally via USPS flat rate boxes. Shipping prices are estimates, if shipping ends up being less we’ll refund the difference. The buyer is responsible for any duties or fees associated with receiving their package. Bulky Packages Items such as batting, rulers, or extremely large orders are shipped via UPS ground which typically takes 3-5 business days. |
| How much will the shipping cost? |
| Shipping costs are dependent on the destination and the weight of the order. They can range from $5- $25. Orders over $150 (pre-tax) going to the Contiguous 48 states qualify for free shipping! |
| Can I add something to my order before it ships? |
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Maybe! We process orders as quickly as we can. If you would like to add something to your order please email hello@wyldwoodcreative.com and we’ll let you know if your order has been packed yet. |
| What is your return policy? |
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If you are unhappy with your purchase or change your mind, we accept merchandise returns within 2 weeks of the purchase date. Fabric must be returned in the state it was received in. We do not accept washed or cut fabric for return. Packaged items must be in their original packaging. Class material kits are non refundable. Shipping cost for returned items will be the responsibility of the customer. If you have any questions please contact us at hello@wyldwoodcreative.com Sale items are non refundable. |
| Do you hold items? |
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Unfortunately no. Because we sell both online and in our brick-and-mortar store we are unable to hold items. If you would like to secure an item, you can purchase it online and select “store pick up” at check out. |
| Do you offer gift wrapping? |
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Yes! We would love to wrap your purchase for you. To continue our sustainability efforts we reuse our packing material and fabric scraps for gift wrapping. We will also include a recycled craft paper card. Just select the “gift” option at check out and let us know what to write in the card in the notes section at checkout. |
